Privacy Policy
This policy explains how Kisma Ventures handles personal information when you browse, shop or contact us.
Who we are
Kisma Ventures is the trading name of Kisma Ltd, company number 17334467. For privacy questions, contact contact@kismaventures.co.uk.
Information we collect
- Contact and delivery details you provide when placing an order.
- Order details, including the products purchased and order status.
- Messages and support requests you send to us.
- Technical information needed to operate, secure and troubleshoot the storefront.
- Cookie or analytics information where such tools are enabled and lawfully used.
Payment information
Payments are handled through Shopify and the payment providers available at checkout. We do not directly receive or store your full payment-card details.
How we use personal information
- To process, fulfil and support orders.
- To answer product, delivery, return and account questions.
- To prevent fraud, abuse and security incidents.
- To comply with legal, tax and accounting obligations.
- To improve the storefront using lawful technical or analytics data where enabled.
Who we share information with
We share information only where needed to operate the store, including with Shopify, payment providers, delivery and fulfilment providers, and professional or technical service providers. These organisations handle information under their own legal obligations and contractual terms.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including order support, fraud prevention and legal, tax or accounting requirements. Support correspondence is deleted or anonymised when it is no longer needed.
Your rights
Depending on the circumstances, UK data-protection law may give you rights to access, correct, erase or restrict use of your personal information, object to certain processing, or ask for a portable copy. You can also complain to the UK Information Commissioner's Office.
Cookies
See our Cookie Policy for information about browser storage and cookies used by the storefront and checkout.
Contact us
To exercise a privacy right or ask a privacy question, email contact@kismaventures.co.uk or use our Contact Us page.