Returns and Refunds

Your cancellation right

For most goods bought online, you can cancel without giving a reason within 14 days after the day you receive the goods. If an order arrives in separate deliveries, the period normally runs from receipt of the final item.

How to cancel or return

• Contact us or email contact@kismaventures.co.uk within the cancellation period and clearly tell us you want to cancel.
• Include your order number so we can identify the purchase.
• After notifying us, return the goods without undue delay and normally within 14 days.

Returns address

Kisma Ventures, 11 Rockingham Road, Bury St Edmunds, IP33 2SA, United Kingdom

Condition of returned goods

You may inspect goods as you would in a shop. We may reduce a refund if the value of the goods has been diminished by handling beyond what is necessary to establish their nature, characteristics and functioning.

Return postage

For a change-of-mind cancellation, you are responsible for the direct cost of returning the goods unless we agree otherwise. If an item is faulty, damaged, incorrect or not as described, contact us before sending it back so we can arrange an appropriate return or remedy.

Refunds

Refunds are made to the original payment method. Where the statutory cancellation right applies, we refund the price paid and the cost of standard outbound delivery where required by law. We may wait until the goods are returned, or until you provide evidence that they have been sent back.

Exceptions

Some goods can be excluded from the statutory cancellation right, for example certain personalised, perishable or sealed hygiene products once unsealed. Any applicable exception will be made clear where relevant.

Faulty or incorrect items

Your statutory rights for faulty, damaged, unsafe or misdescribed goods are separate from the change-of-mind cancellation right and are not limited by this policy.